Consumer Protection

Lesson

Part 1: why consumers need protection, why business should care, who is a consumer, the six rights, responsibilities, and who can complain.

In this lesson you will

Explain the importance of consumer protection from the point of view of consumers and of business
Decide who is a consumer under the Consumer Protection Act 2019
Identify the six consumer rights in business situations
Explain the responsibilities of consumers and who can file a complaint

Part 1 at a glance

Concept

Why consumers need protection

From the consumer's side there are three reasons.

Table of three reasons from the consumer side: consumer ignorance, unorganised consumers and widespread exploitation, each with an imagined example
Reason	What it means	Imagined example
Consumer ignorance	Most buyers do not know their rights or where to complain	A buyer throws away a leaking cooker instead of seeking a replacement
Unorganised consumers	Buyers act alone and have little bargaining power	One tenant cannot make a big builder repair a leaking roof
Widespread exploitation	Adulteration, short weight, fake goods, false claims	Chilli powder mixed with brick dust; 900 g sold as 1 kg

Diagram

Why business itself should care

Why business itself should protect consumers

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