Consumer Protection — Part 2: Redressal Machinery, Reliefs and Consumer Organisations: visual lesson, CBSE Class 12 Business Studies

Lesson

Consumer Protection: getting relief

Part 2: the three commissions, choosing the right one, appeals, reliefs, and consumer organisations.

In this lesson you will

Describe the three-tier redressal machinery and choose the right commission by the value paid
Trace the route of appeal up to the Supreme Court
Match reliefs to the findings of a commission
Explain the role of consumer organisations and NGOs

Part 2 at a glance

Diagram

Limits as revised in 2021; the value paid decides the commission.

Concept

Under the 2019 Act, the forum depends on the value of goods or services paid as consideration.

Not the compensation claimed: the value paid.
Value of goods or services paid	Commission
Up to ₹50 lakh	District Commission
Above ₹50 lakh and up to ₹2 crore	State Commission
Above ₹2 crore	National Commission