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Hospitality English, Grooming and Etiquette
Hospitality Management · Chapter 1 · 1: Soft Skills
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- Hospitality English: meeting and greeting guests, common operational phrases and polite speech
- Personal grooming requirements for hospitality personnel
- Positive body language, attitude and confidence building
- Etiquette: importance in hospitality and manners for everyday living
- Personal image: being friendly, courteous, knowledgeable and professional