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Consumer Protection — Part 1: Need, Methods, Rights and Responsibilities

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Lesson

Consumer Protection

Part 1: why consumers need protection, the methods of protection, who is a consumer, and consumer rights and responsibilities.

In this lesson you will

Explain why consumers need protection and compare the methods of consumer protection
Decide whether a person is a consumer under the 2019 Act in a given case
Identify the consumer right violated in a situation and state related responsibilities

Part 1 at a glance

Concept

Why consumers need protection

Table of four reasons why consumers need protection
Why consumers need protection	In short
Unorganised and weak	One buyer against a large, organised seller
Lack of information	Hard to judge quality, safety and true price
Unfair trade practices	Adulteration, short weights, false claims
Unsafe goods	Defective products can harm life and property

Concept

Methods of consumer protection

Table of three methods of consumer protection, who acts in each and an example
Method	Who acts	Example
Self-help	The consumer	Checking marks, keeping bills, complaining
Legislation	Government, through laws	Consumer Protection Act, 2019
Consumer associations and NGOs	Voluntary groups	Helpdesks, product tests, help with complaints