Consumer Protection

Commerce · Chapter 16 · 4. Marketing

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Your path through this chapter

1
Visual lesson Beta
1. Part 1: Need, Methods, Rights and Responsibilities13 slides
2. Part 2: Commissions, Misleading Advertisements and the Two Acts14 slides
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Notes Beta
5 sections with key terms, formulas and exam tips.
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Flashcards Beta
28 cards for quick recall of key terms and facts.
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Practice
67 board-style questions with instant checks: Multiple choice 27, Short answer 16, Assertion and reason 7, Long answer 5.
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Chapter test Free
Short and long chapter tests in board pattern, with results and analysis.
- Chapter test (long) — Consumer Protection · 40 marks · 100 min
- Chapter test (short) — Consumer Protection · 20 marks · 50 min
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Need for consumer protection; methods: self-help, legislation, consumer associations and NGOs
Consumer Protection Act, 2019: who is a consumer; rights and responsibilities of consumers
Consumer Disputes Redressal Commissions (District, State, National) and their revised pecuniary jurisdiction
Misleading advertisements and the latest consumer protection provisions specified in the syllabus
Consumer Protection Act, 1986 versus Consumer Protection Act, 2019