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Front Office Operations

Part A Unit 1: Communication Skills – IV

Not startedChapter 1: Employability Skills: Communication Skills – IV

Part A Unit 2: Self-Management Skills – IV

Not startedChapter 2: Employability Skills: Self-Management Skills – IV

Part A Unit 3: ICT Skills – IV

Not startedChapter 3: Employability Skills: ICT Skills – IV

Part A Unit 4: Entrepreneurial Skills – IV

Not startedChapter 4: Employability Skills: Entrepreneurial Skills – IV

Part A Unit 5: Green Skills – IV

Not startedChapter 5: Employability Skills: Green Skills – IV

Part B Unit 1: Evolution of Hotels in India

Not startedChapter 6: Evolution of Hotels in India

Part B Unit 2: Etiquettes and Manners for Hospitality Professionals

Not startedChapter 7: Etiquettes and Manners for Hospitality Professionals

Part B Unit 3: Hotel Organisation

Not startedChapter 8: Hotel Organisation

Part B Unit 4: Organisation of the Front Office Department

Not startedChapter 9: Organisation of the Front Office Department

Part B Unit 5: Basic Front Office Operations: Reservation, Check-in and Check-out

Not startedChapter 10: Basic Front Office Operations: Reservation, Check-in and Check-out

Part B Unit 6: Safety and Security in Hotels

Not startedChapter 11: Safety and Security in Hotels

Part B Unit 7: Problem Solving and Situation Handling

Not startedChapter 12: Problem Solving and Situation Handling

Part B Unit 8: Responsible Hotels

Not startedChapter 13: Responsible Hotels

Organisation of the Front Office Department

Front Office Operations · Chapter 9 · Part B Unit 4: Organisation of the Front Office Department

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Topics 3

Operational structure of the front office
Sections of the front office and front-desk layout
Qualities and competencies of front office staff