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Creating a Positive Impression at the Workplace
Assistant Hair Stylist · Chapter 14 · Part I-B: Vocational Skills
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- Meeting and greeting clients; salon ambience; reception and staffroom management
- Consultation and communication with clients, including on the telephone; listening and empathy
- Code of conduct, professional etiquette and teamwork
- Personal grooming and hygiene; uniform and personal protective equipment; health and posture
- Handling client feedback, routine records and confidentiality