Security & Trust

Privacy by architecture,
not by promise.

Hotels trust us with their guests’ moments. We treat that as the product, not the fine print. Here is how SOYL AI keeps data safe and the AI honest.

Grounded, not guessing

Butler answers from each hotel’s own knowledge base — menus, policies, prices, places — never the open internet. It will not invent a policy or a price.

Guest data minimization

Sessions are room-linked with an optional PIN. We collect what a request needs and keep it only as long as the stay and the books require.

On-property & edge options

SOYL Hub and edge inference keep sensitive voice and room processing local — fast and private, even when the internet flickers.

Encrypted end to end

Data is encrypted in transit and at rest. Integrations move only what’s needed, when it’s needed.

Role-based access

Owner, Manager, Front Desk, and Housekeeping each see only what their job requires. The right people, the right view.

PMS sync without exposure

Two-way PMS sync posts charges and updates folios without spreading guest PII across systems that don’t need it.

We’re actively working toward formal certifications (such as SOC 2 and ISO 27001) as we scale. Have a security or data-processing question for a pilot? We’ll answer it directly.

Talk to us about security →