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Returns and Refunds
Cashier · Chapter 8 · Part I-B: Vocational Skills
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- Returning goods: meaning, reasons and returnable items
- Store policies on return, replacement and refund time limits; returns without a receipt; return to vendor and shipment options
- Return management process: condition checks, recording, updating the stock control system, labelling and moving returned goods
- Problems in the return process
- Refund policy, refund process, modes of refund and raising a credit note