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Guest Services and Hospitality Personnel
Hospitality Management · Chapter 4 · 4. Services offered in Hospitality
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Topics 4
- Food and accommodation services offered to guests
- Personal services: tour arrangements, sightseeing and spas
- Personal qualities of hospitality staff: dedication, honesty, empathy, presence of mind, punctuality, positive attitude, hard work
- Professional qualities: social intelligence, languages, communication, body language, appearance, networking, initiative, personal touch, responsibility, desire to learn