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Communication and Listening in Hospitality
Hospitality Management · Chapter 2 · 1: Soft Skills in Hospitality
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- Communication: meaning, need, purpose and types (verbal, non-verbal and visual)
- Advantages, disadvantages and barriers to communication
- Non-verbal communication: kinesics, proxemics and paralanguage
- Listening: importance; hearing versus listening
- Types of listening: appreciative, empathetic, comprehensive (active) and critical (analytical)