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Business Communication
Business Studies · Chapter 13 · 2. Business Communication and Correspondence
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- Communication: meaning, importance in business and elements of the communication process
- Methods: oral, written, gestural and visual; oral versus written communication
- Types by area (internal and external) and by relationship (formal and informal)
- Types by direction: horizontal, vertical (upward and downward) and diagonal
- Barriers to communication (semantic, physical and mechanical, organisational, socio-psychological) and overcoming them