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Business Correspondence: Letters

Business Studies · Chapter 14 · 2. Business Communication and Correspondence

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Topics 5

  1. Need and functions of business correspondence; elements and layout of a business letter
  2. Solicited and unsolicited job application letters with biodata
  3. Employment letters: interview letter, offer of appointment, letter of resignation
  4. Trade letters: enquiry, quotation and order letters
  5. Complaint letter and reply to a complaint