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Fair & Transparent Policies

Cancellation & Refund Policy

Last updated: October 2026 โ€ข SOYL AI Private Limited (Bengaluru 560043)

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1. 100% Session 1 Money-Back Guarantee

We believe in the transformative experience of our cohorts. If your child attends Session 1 and does not love building their project, you are entitled to a 100% full refund with zero questions asked.

  • Eligibility: Simply notify us within 24 hours of the completion of Session 1 via email (outreach@soyl.cloud) or WhatsApp (+91 7022509965).
  • Keep the Hardware Kit: You do NOT need to return the delivered ESP32-C3 hardware kit. It remains yours to keep as our gift to encourage your child's continued curiosity.

2. Cancellation Prior to Cohort Start

If you need to cancel your enrollment before the cohort start date:

  • More than 48 hours before Day 1: You will receive a 100% full refund.
  • Alternative Rescheduling: You may also elect to transfer your enrollment and hardware kit to any upcoming cohort date at no additional fee.

3. Refund Processing & Timelines

Once a refund request is received and verified:

  • Processing Window: Refunds are initiated through our payment processor (Razorpay) within 24โ€“48 business hours.
  • Credit to Original Payment Source: The credited amount will reflect in your bank account, credit card, or UPI account within 5 to 7 working days, depending on your issuing bank's settlement schedule.
  • Confirmation: An automated confirmation email and Razorpay refund reference ID will be sent to the parent email address provided during enrollment.

4. Mid-Cohort Cancellations

Because seats in live mentor cohorts are strictly capped at 10 students to guarantee 1:1 project guidance:

Cancellations requested after the 24-hour window following Session 1 are non-refundable. However, in cases of medical emergency or unavoidable schedule conflicts, we will gladly defer the student's seat to the next cohort round without extra charge.

5. How to Initiate a Cancellation or Refund

To request a refund, simply reach out to our admissions team with your student's name and enrollment email:

Email: outreach@soyl.cloud

WhatsApp Helpline: +91 7022509965

Entity: SOYL AI Private Limited, Bengaluru 560043, India